Terms • Clarity • Fairness
These terms explain how our website may be used and how we work with clients. Written clearly to protect both sides and set expectations.
By using this website or contacting us for services, you agree to these terms. If anything is unclear, contact us before starting.
You may browse and use this website for informational purposes or to contact us. Misuse, unauthorized access attempts, and copying or reusing content for commercial use without written permission are prohibited.
Fair useOur creative and marketing services are typically delivered under a written proposal or agreement defining scope, timeline, and deliverables. Any work outside scope requires a separate agreement.
Explore servicesFees are defined in the proposal or contract. We may require an upfront payment before work begins. Unless stated otherwise in writing, payments for completed work or reserved time are non-refundable.
Clear before we startAll website content, including text, visuals, videos, branding, examples, and frameworks, is owned by Viva Media Creative unless stated otherwise. For paid projects, usage and ownership are defined in the contract. Resale or redistribution without permission is not allowed.
Rights definedMarketing outcomes depend on many factors beyond our control, including market conditions, budget, product quality, execution, and platform changes. We do not guarantee specific results such as followers, reach, or revenue. We do guarantee professional delivery within the agreed scope.
Realistic expectationsOur operational base is in Germany, so these Terms are governed by German law. However, we do not actively offer or provide services to clients located within the European Union. This website is intended for an international audience outside the EU. If you are in the EU and wish to work with us, please contact us first to confirm suitability.
Read the privacy policyMessage us and we’ll clarify everything before you start — transparency is part of our partnership.
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